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Abstract

The Reserve Bank of India has always tried to create an environment for developing a customer-centric financial system by instituting mechanisms. RBI and Government of India both have always made efforts to extend speedy, efficient, fair and courteous service in banking industry through better customer relations. They have always tried to make alignment between product and customer requirements. Despite of that these complaints are being increased every year. The present paper is an attempt to study the nature of complaints, types of complaints (population-wise, bank group-wise and type-wise) and disposal of complaints, efforts with suitable measures.

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